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Posts: 11,401
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Registered: ‎09-29-2008

Re: Canon T2i...Can someone from Best Buy help!

Hey,

 

Obviously there are a lot of customer's that want to purchase this camera from us, and given the features of this DSLR I can completely understand this.

 

I should point out that no employee of Best Buy® should be telling a customer when we will be carrying a specific item until that information has already been released to the public, and I truly do apologize for any employee that has given anyone here inaccurate information regarding the release of this DSLR.

 

As I stated in my last post to this thread, the date that this camera will be available for purchase in one of our stores will most likely be around 3/29/2010 since this is the camera should start arriving to customer's that pre-ordered  this camera. There are many possible reasons why this camera isn't available for purchase from us yet. All of these reasons are internal facing, and would not be able to be shared with customers. If I was to guess I would say it is due to our agreement with Canon (as to when we would start selling this camera), and due to the logistics of getting this camera to all of our stores.

 

With that being said I definitely appreciate everyone’s desire to purchase this camera from us, and believe me when I say that we want to sell this camera to you as much as you want to purchase it. Once I have any new information that I can share publically on this camera's release I will post back to this thread!

 

Thanks for everyone’s patience and understanding,

 

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 12
Registered: ‎03-03-2010

Re: Canon T2i...Can someone from Best Buy help!

Thanks Allan, appreciate your feedback on this.

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Posts: 21
Registered: ‎03-14-2010

Re: Canon T2i...Can someone from Best Buy help!

Thank you very much.

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Regular Member
Posts: 25
Registered: ‎03-10-2010

Re: Canon T2i...Can someone from Best Buy help!

Thank you, Allan.

 

Ultimately, what most of us are saying (I think) in this thread is that we just want the camera as soon as possible.  Having worked in retail for the last nine years, I can safely say that if you asked five different employees the same question about the availability of an item, you would likely get at least three completely different answers.  I can't tell you how many times I've asked (another retailer) about a video game release, and am told completely inaccurate information, based on their own personal speculation.  In this day and age of technology and the internet, we customers probably know just as much (if not more) than store associates do  I've learned to trust only the "official" releases themselves.

 

As long as I know that my camera will be heading my way around March 29th, I will be a happy camper.  It sure sounds like that is going to be the case, I hope.  I also hope that if it is indeed an issue with Best Buy's agreement with Canon, that it can somehow be changed for future releases of their products.  Having to wait over a month for BB to start selling it over almost all other retailers is quite silly.

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Posts: 8
Registered: ‎03-16-2010

Re: Canon T2i...Can someone from Best Buy help!

[ Edited ]

Well, I had my pre-order in too... wanted to get it from Best Buy to take advantage of the 18mos 0% financing as well as taking advantage of Reward Zone, but since I have the cash decided I wanted the camera now, not later, and ordered from Adorama. The next day shipping is made up by the 3% Bing cashback.  

 

The cameras been going in and out of stock everywhere. (********************************************************){removed per forum guidelines} Frys.com also had it all weekend. I can't believe Best Buy is waiting so long past the release date of the camera. 

 

Final straw was when I called a store (like a previous poster mentioned worked for him) and the store had  6 in transit.  I was told I couldn't order one over the phone but I WAS told that if I came into the store I could pay for one and it would be mine.  When I went in, the manager told me they could not do this and they wouldn't hold one for me.  Sure, it may not be "the way they do it", but it's not the way I do it either.  Maybe next time, Best Buy.

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Member
Posts: 20
Registered: ‎03-04-2010

Re: Canon T2i...Can someone from Best Buy help!

The rewards and the 0% financing is the primary reason for me.  I can wait but if the special financing is not there when its available, I going elsewhere.

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Member
Posts: 21
Registered: ‎03-14-2010

Re: Canon T2i...Can someone from Best Buy help!

i shop best buy for the protection plan, which now i won't be able to get unfortunately.

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Member
Posts: 18
Registered: ‎02-25-2010

Re: Canon T2i...Can someone from Best Buy help!

The post by GT DaveMac is the exact reason this thread is up and so long.

 

Alan thanks for responding, but there is still some takeaways for BB.

The thread is about inconsistencies and miscommunication from BB Staffers.

While I understand they can happen from time to time, this camera release shows some systemic opportunities for BB.

 

As it is, there are alot of people getting cameras ahead of those that pre-ordered them; I am one of them.

GT Davemac was told that he could not order one of the "in transit" ones over the phone, I was told yes (and did).

 

My hope is that BB can see these opportunities and go after them. Gotta appreciate when valued customers are sharing concerns

The key is what is done with that feedback

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New Member
Posts: 1
Registered: ‎03-16-2010

Re: Canon T2i...Can someone from Best Buy help!

I was lured back to Best Buy by the excellent service provided by their Executive Customer Service team (after a snafu regarding another pre-order issue no less). But this time I had to go with a competitor due to the ambiguous nature of the in-stock date of this camera on their site.  I'll miss the Reward zone points and their warranty...

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New Member
Posts: 1
Registered: ‎03-17-2010

Re: Canon T2i...Can someone from Best Buy help!

Go to your local store and ask them if its available anywhere within driving distance.  I had been calling every other day, until this Sunday when I went to my local store and they were able to look in their system.  To my surprise, there was one store in the whole SF Bay Area (Pleasant Hill) that actually had the camera for sale (3 units).  I was able to drive within 20 miles and buy the camera last Sunday, March 14th.  As my first DSLR, It puts out amazing pictures and video and is definitely worth waitiing for.  Good luck in your pursuit of this camera and hope you are able to purchase it soon.