10-26-2008 08:55 PM - edited 10-26-2008 08:58 PM
10-28-2008 03:24 PM
I was sorry to hear that your purchase was not what you expected it to be, and I would like to apologize for any misinformation you might have gotten from Best Buy®.
You do have a couple of options. You could return the camcorder, or exchange the camcorder for one that meets your needs. If the camcorder is in like new condition, and you choose to return or exchange it for a different camcorder you could be charged a 15 percent restocking fee. Another option you have would be to purchase a firewire, and editing program for the camcorder.
If neither of these options are satisfactory to you, I would be more than willing to try and resolve this for you. I am sending you a private message so check your inbox.
Thanks for posting,
Best Buy® Corporate