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Posts: 1
Registered: ‎11-22-2021

your package couldn't be added to your cart

Hello,  I am having this issue at my home and in the best buy store as well.  I wanted to trade in my phone to get iPhone 13 Mini and it is giving me this error at home and in-store as well.  Best Buy employee said he couldn't help me with this and I tried different stores as well, but I got the same response and it is very frustrating.  I am getting this error message.

Your package couldn’t be added to your cart

There was an issue adding this package to your Cart. It should only be temporary, but please wait a little while before clicking Try Again.



Posts: 5,177
Topics: 55
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Solutions: 322
Registered: ‎11-29-2016

Re: your package couldn't be added to your cart

Good morning, jaip,


Welcome to our forums!  We try to make sure shopping with us through is a simple and straightforward experience, so it’s disappointing to hear you’ve been having some trouble getting your iPhone purchase completed.


If you’re still having issues getting the iPhone added to your cart, I would recommend following the steps outlined in our How to Fix Cart or Checkout Issues on Knowledge Base article.  It offers a few troubleshooting steps you might be able to take to resolve the issue you’ve run into, and I’m optimistic you’ll be able to purchaser your iPhone soon. 


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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