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New Member
Posts: 3
Registered: ‎03-24-2020

wrong shipping address entered

I cannot reach anyone by phone or by chat and just placed an order where the default shipping address was used and is incorrect. I immediately went back to the order to change it but it said it was too late. It is going to go to an address that I haven't been at in nearly 4 years. Phone support said to go to chat. Chat isn't available. I need this changed please.

New Member
Posts: 3
Registered: ‎03-24-2020

Re: wrong shipping address entered

It probably has been over 30 minutes at this point but I seriously went to change is immediately after the order confirmation page appeared and I noticed the wrong address.

Posts: 9,547
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Registered: ‎11-10-2008

Re: wrong shipping address entered

Unfortunately these forums are not for immediate help and with the volume of posters and callers you may experieince  a delay in a response.

 

Your patience is appreciated while  they get to your posting. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 3
Registered: ‎03-24-2020

Re: wrong shipping address entered

I realize this but had tried everything else. I understand everyone is busy. I don't understand why the order immediately went into process mode. I have been hanging in chat waiting for an agent but tried in another browser just to be sure I wasn't just hung up. Chat there says I've reached them outside of hours and to please join tomorrow between the hours of 8AM and 9AM!!! That's one hour! I don't know what I'm going to do because I don't think anyone is at that address even.

Posts: 9,547
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Registered: ‎11-10-2008

Re: wrong shipping address entered

Hopefully someone from Corporate can help. I am just a fellow shopper like you and cant help more than this message sorry. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎10-10-2012

Re: wrong shipping address entered

Hello, mammawoodspoon,

 

We appreciate that you’ve chosen Best Buy for your order during these tough times, and I’m sorry to hear that the address on your order wasn’t correct.

 

As it sounds like you may know, once an order has been placed, any changes to it must occur within 30 minutes.  Generally, once an order starts processing, we aren’t able to make any changes to the shipping address.  Since posting, were you able to get assistance with this?  You may need to reach out to the shipper directly to see if they can intercept it to the correct address.

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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