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New Member
Posts: 1
Registered: ‎01-26-2021

wrong items delivered

[ Edited ]

I ordered two HP omen books each at 850$. However, instead I received two Chromebooks which are weigh much cheapter than I ordered. I already provided the Serial Number of the wrong items I received over the phone to BB agent and I questioned about the UPS weight. As according to the tracking number {removed per forum guidelines} the weight of the two laptops you shipped is only 8.9lbs. However the HP omen laptop I ordered, each weighs 5.42lbs already based on the specification infor listed on your wesite.  The total weight should be at least 10.8lbs not including the packaging materials. 


I asked for a refund multi times already but haven't seen any explanations or refund yet. This is very bad customer experience and is not accetable 

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: wrong items delivered

Hi there, Nickyliu85,


Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this order. Getting a new computer is a big deal, I know if I were in your shoes I would want to make sure I received the correct models. 


Have you been able to get assistance since making this post? If not, please let me know. I would be glad to help explore what options are available to help you moving forward. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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