BestBuy.com

[Nickyliu85]

I ordered two HP omen books each at 850$. However, instead I received two Chromebooks which are weigh much cheapter than I ordered. I already provided the Serial Number of the wrong items I received over the phone to BB agent and I questioned about the UPS weight. As according to the tracking number {removed per forum guidelines} the weight of the two laptops you shipped is only 8.9lbs. However the HP omen laptop I ordered, each weighs 5.42lbs already based on the specification infor listed on your wesite.  The total weight should be at least 10.8lbs not including the packaging materials. 

I asked for a refund multi times already but haven't seen any explanations or refund yet. This is very bad customer experience and is not accetable 

[AndrewB-BBY Social Media Specialist]

Hi there, Nickyliu85,

Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this order. Getting a new computer is a big deal, I know if I were in your shoes I would want to make sure I received the correct models. 

Have you been able to get assistance since making this post? If not, please let me know. I would be glad to help explore what options are available to help you moving forward.