12-29-2020 06:57 PM
I have place a order with Best Buy recently for a few digitial gift cards. My order was half way filled. I reached out mulitple times and have gotten the run around. I have been yelled at, over talked, hung up on numerous times and talked down to by various reps. I know how to check my email, the junk/spam, promotion and social when it comes to my gmail account. The funny thing about it all is that I am being told that the gift card system is currently down and it has been down for days. But that is not true. Because I placed a order the day before, the day of (the incident with half of my order filled) and the day after. I have received those codes with no issue. So when I ask to speak to a supervisor or have one call me, I can not have that done. I understand that working from home is very different and you may not be able to talk to a supervisor immediately. I work from home and do customer service as well. But there is no need for the unprofessionalism or the disregard to the customer/their concern. I really wanted to reach out to corporate or a supervisor because the reps HAVE NOT been documenting my call or the issue. I have to constantly repeat it. I really hope that the customer service reps get better because I have spent a lot of money this year with Best Buy and I have been reccommending Best Buy to family and friends. But after this i do not think I will.
12-31-2020 12:37 PM
Thank you for joining our Community and sharing your experience with us. Having to deal with your orders not fulfilling correctly can be frustrating enough, but to hear you’ve been running into issues with our other support teams as well is especially disappointing, and I apologize for any disappointment this experience has caused.
You mention your recent order for Best Buy e-gift cards was only “half way filled” at the time of creating this post. Since initially posting to our Support Forums, were you able to receive the assistance you were looking for, or the e-gift cards you ordered?
Looking forward to hearing from you,
12-31-2020 04:03 PM
12-31-2020 05:53 PM
Good evening, shawnda1892,
Thank you for following up with this information. While I'm glad our support teams were able to get you the refund you were looking for, I regret to hear it took so long to get to this point.
Please know our Support Forums are moderated out of our Corporate Headquarters here in Minnesota, so you've certainly come to the right place to share your feedback with us. I appreciate you taking the time to call our attention to your experience, and although it sounds like this experience has led you to question your future with Best Buy, I do hope you'll consider shopping with us again, so we might provide you the level of service I know we're capable of.