08-06-2020 06:26 AM
08-10-2020 01:58 PM
Welcome to our forums! I know whenever I return a purchase, I’m hopeful my refund will get back to me as soon as possible, so I can only imagine how frustrated I would be if it took over a month for those funds to hit my account. I’m sorry to hear there seems to be a delay with this refund, but I’ll be happy to offer any additional assistance I can.
You mention getting different answers from the chat agents you spoke to previously, so I’d like to clear up any confusion regarding the timeframe you should expect when your order is returned to us by mail. As outlined in our Return & Exchange Promise, once we receive your return, you should expect the return to be processed within 7-15 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
As it sounds like this timeframe has passed, I’d like to look into your order further to make sure everything has been processed correctly. For me to do so, I’ll ask you to send me a private message with the following information:
This should be enough information for me to begin my research. As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to send me this information privately.
Looking forward to hearing from you,