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Posts: 2
Registered: ‎04-28-2020

(very) wrong item received!

hi there! i tried calling and chatting and wasn't able to connect with an agent... so i'm trying my luck here!

 

i ordered a couple of iphone tech accessories (nothing too crazy, a ring stand and a screen protector) and... got a sony speaker delivered instead??? the speaker was - indeed - addressed to me and now my original order of tech accessories is showing as delivered... ugh. no idea what to do

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Posts: 836
Topics: 66
Kudos: 175
Solutions: 37
Registered: ‎10-19-2017

Re: (very) wrong item received!

Hey, sleepylatte,

 

Welcome to our Best Buy forum community! As someone who likes to keep a close eye on my packages tracking details, I know how excited I get when I see that my package arrived, so I can imagine that you're the same way! That said, I know that opening the box to discover you were sent the wrong product is far from ideal.

 

While I wish that you had been sent the correct order in the first place, I'm glad you brought this to our attention so we can try to turn this around. For us to get started, can you please send over your full name, phone number, email and order number using the "Private Message" option in my signature below?

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-28-2020

Re: (very) wrong item received!

hi elle,

i've been trying to send you a pm (and even just a reply) for the past few days, but unfortunately, every time i try the site crashes and i get the message "request entity too large" ...
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Posts: 836
Topics: 66
Kudos: 175
Solutions: 37
Registered: ‎10-19-2017

Re: (very) wrong item received!

Hello again, sleepylatte,

 

While I wish you were reaching out with happier news, I'm glad you took the time to let me know that you're running into an error when trying to send a Private Message with the info I asked for.

 

Can you try clearing your browser cache to see if that gets rid of the error? If that doesn't do the trick, then I recommend trying another browser. Please let me know if you gave those a try and are still receiving an error. Otherwise, I’ll be keeping an eye out for your Private Message, so we can get this sorted out!

 

Cheers,

 

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!