BestBuy.com

[shayann2000]

Hi there, recently I ordered a laptop but because it was out of stock, Best Buy gave me a $100 eCertificate as compensation. I’m currently trying to use it for an order over $100 but it says it’s an invalid promo code. 

When speaking to customer service representatives, they only offer me help with gift cards and e-gift cards. However, the email says this is an ecertificate and it doesn't work in either the gift card field or promo code field when I checkout. There was no expiry date stated anywhere in the email or my account, the email was sent to me on january 5th 2021. Some help would be gladly appreciated.

[Meg-BBY Social Media Specialist]

Hey, shayann2000!

Thanks for reaching out! I'm sorry to hear that your order was out of stock, but glad to hear that we were able to find a solution in the form of a gift card or an e gift card. An eCertificate sounds a little different to me, as well, so I can understand your concern here!

I would be happy to look into this certificate and see what I can do to help you use that ASAP! So that I can take a closer look into this, please send us a private message with your full name, email, and phone number and I can get started.

Best,