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Posts: 2
Registered: ‎06-16-2019

unable to verify your information, your order were canceled. {removed per forum guidelines}

[ Edited ]



my name is Elton {removed per forum guidelines}. my email address is {removed per forum guidelines}. My Birthday is {removed per forum guidelines} .  My ORDER NUMBER IS {removed per forum guidelines} ... I have been getting this response from everytime I go to make an online purchase.  I have tried to make several for the past few days and each order is automatically cancelled. I checked all of my information it all matches . Im 89 years old i have parkinsons disease and i can barely walk anymore. I added my son Joseph {removed per forum guidelines} as an authorized user on my account. I was trying to purchase some items for his mobile audio installation business he owns for expansion and i CANT ORDER ANYTHING ONLINE AT ALL....  Please help and restore my purchasing privilages online please. I would be VERY GRATEFUL and HUMBLE for your expert help in this matter....




Elton {removed per forum guidelines}

Posts: 7,132
Topics: 115
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Registered: ‎12-23-2016

Re: unable to verify your information, your order were canceled. {removed per forum guidelines}

Hi, Elton,


Thanks so much for joining us at the Best Buy Community forums. I’m sorry that you’re having issues getting that order to go through.  


I see that you also sent in a private message about this. Because we respect your privacy, I’ll shortly be responding to that message. You can check my reply by logging in to your forum account and clicking on the orange envelope in the top right corner of the page.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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