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New Member
Posts: 1
Registered: ‎08-30-2021

unable to sign on my best buy credit card online


I am unable to sign on my best Buy credit card online, Everytime I enter the userid  and password, it always show that something you entered wasn't right. Try again or retrieve your User IDor password. After too many failed attempts, we'll lock your online account for 24 hours. So when I try to retrieve my User ID and password, it shows You've successfully updated your password, but we encountered a problem signing you in to your account. Please try again later. No matter how many times I tried to retrive same messages keep to appear. Also,I use different device to sign on but still doesnt worj.

I also called the Bestbuy credit card customer service (1-888-574-1301), she told me that she dont see anything attemp to sign on from her side, and she assisted me to reset my password 2 hours later after phone call. However, it still doesn't work. 

Please help 

Best Buy Employee
Posts: 2,401
Registered: ‎01-09-2015

Re: unable to sign on my best buy credit card online

This sounds like you're actually on the Citibank website (, please note that this website is fully ran by the issuer of the BestBuy Credit Card Citibank.  You would need to reach back out to them via 1-888-574-1301 as Best Buy employees do not have access to assist here.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 6,255
Topics: 213
Kudos: 450
Solutions: 319
Registered: ‎08-21-2017

Re: unable to sign on my best buy credit card online

Good afternoon, miaislia,


Thank you for taking the time to stop by our community forums. As a My Best Buy credit card holder, I know I use my online account features all the time. Having lost my password in the past, I know how important it is to get back into that account as quickly as possible. I'd be glad to give you some details on how to get assistance with this.


As jdogg836 mentioned, Citibank Support will have the ability to review your account as well as help you regain access to it. I would recommend reaching out to them at (888) 574-1301 for further assistance.


I hope I was able to clarify what options are available moving forward! Please let me know if you have more questions I can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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