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New Member
Posts: 1
Registered: ‎06-19-2019

terrible customer service

I have spend over two hours today, and I am on hold right now trying to have them fix a billing error. I keep getting sent from place to place and then they put me on hold until I give up. I have hung up twice, and I am about to make it three times. I am hold right now for what she said would be eight minutes and it has been 23 minutes. I will never by from Best Buy again. I just was told I am being sent to the services department. I am on hold. Here we go again. NEVER trust Best Buy!! 

New Member
Posts: 12
Registered: ‎06-19-2019

Re: terrible customer service

Seems like they've taken a note from Comcast Smiley Very Happy.

If you check out the company subreddit, it's full of employees bashing "unappreciative" customers. What a great attitude they have all around! Like they don't need customers to survive?
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Posts: 326
Topics: 26
Kudos: 51
Solutions: 16
Registered: ‎07-23-2018

Re: terrible customer service

Hello, terrible2,

 

We appreciate you connecting with us here on the Best Buy Forums! Experiencing a billing error is never ideal, and being on long phone holds would not make things any better. I can certainly understand wanting to straighten things out, and if you still require assistance, we’d be happy to see how we might be able to help. Our team is available in private message, and you can reach us by clicking the blue button next to my name below.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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