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New Member
Posts: 3
Registered: ‎06-25-2015

store purchase was cancelled

Hi, I went for bestbuy store to purchase two laptop on Oct 19, 2020.  However, there are no inventory in the store. Thus the sales helped me order them and delivered to my address.


The order was cancelled by your system 20 min later after the order. My account history stated the refund will be issued within 48 hours.


However, it has been 10 days. The refund status still shows pending. could you help with that?





Posts: 6,661
Topics: 227
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Solutions: 339
Registered: ‎08-21-2017

Re: store purchase was cancelled

Hi there, Lei,


Welcome to our community forums. I'n sure you're eager to receive this refund and I would be glad to give you some more information about this process. 


How did you pay for this order? Generally, refunds to credit cards can take up to one full billing cycle to show on your statement, but typically will reflect in the account sooner. Have you contacted the store where you made this purchase? If not, I can reach out to them on your behalf to see if they can provide an update on this refund.


Please let me know how I can further assist you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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