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Posts: 1
Registered: ‎11-12-2022

sound bar Open-box "satisfactory" missing vital part

  I know buying an open-box may not have all the accessories. I was expecting it might not have the remote, manuals or audio cables, which it was missing. Those are things that are nice to have but not necessary for it to work.  But no AC adapter? That is a kind of critical part for a soundbar, especially since the ac adapter needed is a specialty part(you do not carry it).  I would think that would move a product from satisfactory to fair considering a person will have to spend money to make it work. I know you take a chance buying an open box online and the person at the store basically said the same thing. I am a bit miffed that I had to spend $19 for the ac adapter and have to wait for it to come in to see if the soundbar actually works.

Posts: 196
Topics: 5
Kudos: 18
Solutions: 10
Registered: ‎11-03-2021

Re: sound bar Open-box "satisfactory" missing vital part

Hey there, zunigaj!


Thank you so much for reaching out and joining us here on our community forum. Considering how great of a deal the open-boxes can be, I can understand how not getting the ac adapter can be quite the hindrance.


That being said, I would be more than happy to properly document this for further review here at our Corporate Campus. In order to do so, kindly private message your:


Full name
Phone number
Email address
Order number


All the best,

Kayden|Social Media Specialist | Best Buy® Corporate
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