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Posts: 1
Registered: ‎01-01-2019

software not available in digital library

I received a notification that my HR Block software is ready for download severy days ago. However, when I went to my digital library, it is not there (empty). I have refreshed the website a few days in a row and still not there. I have contacted the online chat but none of them could solve the problem for me. Same experinece with phone call support.


BB software support, please send me a private message and I can provide my order number for you to look into. Thanks. 

Posts: 2,242
Topics: 29
Kudos: 126
Solutions: 118
Registered: ‎10-19-2017

Re: software not available in digital library

Greetings, hxhao81!


Welcome to the Best Buy Forums!


I appreciate you reaching out to us regarding your H&R Block software download. I apologize for the delayed response due to the massive number of messages we received this holiday season. We are trying to respond as quickly as possible. Thank you for choosing us for your software purchases!


I am more than happy to look into this for you. In order to better assist you, I am going to need some more details from you. Please, private message me with your order number, full name, phone number, and e-mail address connected to your account. To send it, click on the blue button next to my signature.


I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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