BestBuy.com

[JG59]

Really Best Buy?!

I received my order, #{removed per forum guidelines} {removed per forum guidelines}. It was shipped in a timely manner and the purchase process was fairly easy. However...  the handling process was horrendous. It screamed "we don't care!". An old re-used box that was tattered and barely sealed. The ripped and shredded packing tape from the box's previous life wasn't even removed. Just a few new pieces of tape draped across the top, not even closing the seam. Inside, not nearly enough packing material to keep the item stationary in a much too large box.

I made a conscious decision to purchase the item from Best Buy over Amazon who had the exact same item for the exact same price. I try to support retailers who operate brick and mortar stores. I guess I learned my lesson with BB, because never would I received such a sad, shoddy delivery from Amazon. It's almost as if you were trying to convince me not to shop with you again.

[Allison-BBY Social Media Specialist]

Hello, JG59, and welcome to our online community!

Thank you for posting about your experience on our forum. While I'm glad to hear the shipping process went smoothly with your recent order, it saddens me to learn about the state your package arrived in. We appreciate you choosing Best Buy and trusting us with your purchase, and I want to assure you this is not the kind of service we strive to provide our customers. 

I'd like the opportunity to provide any additional support you may need now with this. First, was your product inside the box damaged at all? If you'd care to send me a private message detailing this as well as sharing your full name, email, and phone number, I'd be happy to help. I want to mention that I intend to also formally document your feedback in our corporate system. You can find the blue option to message me to the right of my name below.

Regards,