02-21-2021 11:55 AM
02-21-2021 04:55 PM
02-21-2021 07:04 PM
All that Best Buy can do is promise to ship it out on time with a proper shipping service... Shipping delays due to weather, on the carrier side is definitely not something they can control or predict. Plus, the weekends don't count. Regardless, you just described much larger issues people are dealing with, let's be reasonable here... UPS will get it to you as soon as they can.
02-21-2021 07:08 PM
Also... I used to work for FedEx some years ago, and we have never kept track on areas with potential delays to inform the shippers of possibly different delivery dates. At best, there is a message on the website that some shipments might be delayed, but they still do everything they can to deliver on time, and don't adjust delivery estimates in advance. Best Buy has no way of knowing this to inform you.
02-21-2021 07:26 PM
02-22-2021 04:00 PM
Thanks for reaching out and letting us know about this shipping delay that you're experiencing. It's always unfortunate when weather or any other factor delays a shipment, and I can understand your concern and frustration here. I'd like to document this feedback and see if there is anything I can do to help.
We do our best to ensure that orders are fulfilled in a timely manner for our customers. While our "get it by," dates are ultimately estimates, we understand they set an expectation with our customers. So that I can take a closer look into this, please send us a private message with your full name, email, phone number, and order number.
02-25-2021 01:58 PM
amazon says there may be delays and reflects this in their estimates. BB wasn't doing their job here. I agree entirely this is small potatoes. I'm dealing with much bigger ones as are just about everyone i know. It is not unreasonable after giving someone hundreds of dollars to have them accurately reflect shipping expectations. as I had said, I could have driven to pick it up. the reality is, I'll just do my best to avoid best buy in the future. thanks y'all, be safe
Doesn't Amazon have their own last-mile fleet of delivery vehicles and employees, though? I would imagine that their ability to warn of shipping delays is because they are one of their own primary shippers and have direct knowledge of the ground situation.
The only time I have seen notices of shipping delays on a retail website is when the retailer's own warehouses are directly affected, but not when my own house was under a weather restriction. (B&H Photo had this up after they received 3 feet of snow, but not when my neighborhood was without power for 18 days after a storm).