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Posts: 3
Registered: ‎11-13-2017

same-day delivery item never delivery still waiting for a refund.

I ordered an item from bestbuy.com on may 4th for same day delivery using paypal and rewards certificates. The item was never delivered and bestbuy initiated an auto-refund process on may 5th. I am still waiting for a refund my reward certificates and paypal account 10 days later. I call and get the run around about the "back-office" and a new case needing to be submitted. Multiple cases have now been submitted, since I get no resolution or follow-up. What's it going to take to get a refund for a product bestbuy failed to deliver. Currently I have never received the item and best-buy still has my money  for something that was supposed to show up same-day.

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Posts: 4,777
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Registered: ‎08-21-2017

Re: same-day delivery item never delivery still waiting for a refund.

Hello, vmalkani,

 

Thank you for visiting us here again on our forums and writing to us about this order. I know if I made an order I didn't receive I would want to get my refund as soon as possible. I would be happy to take a deeper look at your case history to see if I can provide some more information about what is going on. Can you please send me a private message with a few more details? I will need to verify your:

 

Full name

Email address

Phone number

Case numbers (if available)

 

To send a private message please click the button at the bottom of my post across from my name. I look forward to your response so I can further assist you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-13-2017

Re: same-day delivery item never delivery still waiting for a refund.

Hi