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Registered: ‎03-26-2020

{removed per forum guidelines} Order routed to Wrong Address

[ Edited ]

Hi Just realized the order i placed for a chrome book has been going to Omaha address instead of my Frisco,TX address. 

Fortunately i was able to speak to UPS to intercept and they processed it but they can only return to Bestbuy . 


I am in very urgent need of this chromebook since my son school is assinging him work everyday and unable to spare him a seperate device. 


Would it be possible to send the same order to following address

{removed per forum guidelines}

{removed per forum guidelines}

Posts: 2,455
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Registered: ‎10-19-2017

Re: {removed per forum guidelines} Order routed to Wrong Address

Hey there, lokasani,


Thanks for posting with us about your recent order concerns. A lot of us are transitioning into doing work and school from home due to current events, so I can imagine how essential it is for your son to have access to tech which will allow him to stay caught up on his school work.


I’d love to review your order in greater detail to see what may be possible going forward. To get started, can you please clarify if you took UPS up on their offer to return your shipment to Best Buy instead of delivering it to your other home? After that, I’ll need a little more information from you. To gather those details, I’ll be sending you a private message shortly. As you may already know, you should be able to check your private messages by selecting the envelope icon in the upper right-hand corner of your screen.



Kayla|Social Media Specialist | Best Buy® Corporate
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