BestBuy.com

[Jaybee21]

I purchased an item from bb.com back in october of 2021
1.first item sent was wrong item
2.bb.com decided to send me correct item after i spoke to them and told them what i recieved
3.i opted to return wrong item instore (as it was an option given by the bb rep)
4.the second/corrected item sent from bb.com never got delivered
5.made a claim with shipper and package was deemed lost
6.called bb explained and I was told refund will be issued
7.almost 10months later STILL NO REFUND
8.i have called over 10 times since last october and only been getting the run around
9. after last phone call to bb email was sent to me from bb stating the refund was processed and will take 7 to 10 business days
10.about 14 business days later still no confirmation email or refund


at this point im going for someone high up in employment as everytime i call i get someone over seas that answers my call which is very annoying when theres a language barrier and chickens in the backround.
if i could get some help thru here that would really be appreciated.
all i want is my $280

[Kayden-BBY Social Media Specialist]

Hey there, Jaybee21,

Thank you for joining us here on our community forums. Although, I do wish it were under better circumstances. Considering I watch my finances very close; I can understand wanting this refund issue resolved.

I would be more than happy to investigate. To do so, kindly private message us using the blue button below, your:

Full name
Phone number
Email address
Order number

All the best,