10-26-2017 10:25 PM
I placed an order for a laptop. Since the order was delayed and it was not shipped until today, I had to cancel it. But I just noticed I was charged for the bundled free antivirus software. Because it is useless without the laptop, I will ask for the refund for the software.
10-28-2017 12:36 PM
Hi there Bryansh1820-
Thank you for registering to our Best Buy Forums. I've definitely changed my mind after placing an order and ended up cancelling it. I am sorry to hear that the free anti virus was not removed as well from your order. I am happy to help you look into this to see how I can help you.
Could you please send me a private message with some further information? I will need:
Your full name
Email address on order
Phone number on order
Once I have this information I can look further into your order. To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you.