Add Product

Search Results:

New Member
Posts: 1
Registered: ‎10-26-2017

refund for bundled software


I placed an order for a laptop. Since the order was delayed and it was not shipped until today, I had to cancel it. But I just noticed I was charged for the bundled free antivirus software. Because it is useless without the laptop, I will ask for the refund for the software.

Posts: 3,203
Topics: 49
Kudos: 226
Solutions: 172
Registered: ‎08-21-2017

Re: refund for bundled software

Hi there Bryansh1820-


Thank you for registering to our Best Buy Forums. I've definitely changed my mind after placing an order and ended up cancelling it. I am sorry to hear that the free anti virus was not removed as well from your order. I am happy to help you look into this to see how I can help you.


Could you please send me a private message with some further information? I will need: 


Your full name
Email address on order
Phone number on order
Order number


Once I have this information I can look further into your order. To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!