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Registered: ‎04-10-2020

received original and re-shipped monitor

I ordered a gaming PC monitor and customer support believed the original package had been lost and resent another monitor.  The original order ended up not being lost and I received both the original and reshipped items.  I called customer support and wasn’t sure the representative understood the situation.  Before I could ask to buy the second monitor he emailed me return labels.  When I finally asked he said that I could buy the second monitor and that I would receive another email.  I have yet to receive that email.  Can I buy the second monitor, do I just keep it or do I need to return it?  

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Registered: ‎10-10-2012

Re: received original and re-shipped monitor

Hello there, Landfill41,

 

That’s definitely an interesting predicament, and I can understand wanting to find out how you can resolve it.  I apologize for any misunderstanding by our phone agent regarding this initially.

 

Since posting, it looks like you may have gotten this resolved, is that correct?  If not, please send me a private message with your full name, email address, phone number, and order number.  You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

 

Thanks for posting!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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