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Posts: 1
Registered: ‎01-04-2018

"Unfortunately, we were unable to verify your information, so we canceled item(s) from your order."

My online orders keep getting cancelled with this explanation, which does not really explain much. I have tried using a different delivery address, I ordered the items separately and in different quantities, I have checked with my bank and I know that the payments do get through, I have checked every piece of my payment information, and everything seems to be in order. Yet my orders keep getting cancelled. I have ordered similar products online on BestBuy before and never had this problem until today. This is very frustrating, and I would really appreciate if Best Buy Support could help me resolve this issue.

Posts: 8,667
Topics: 411
Kudos: 588
Solutions: 369
Registered: ‎09-29-2008

Re: "Unfortunately, we were unable to verify your information, so we canceled item(s) from your o...

Hello ViolaTa,


Welcome to our Community. About the most frustrating thing that can happen when shopping online is to have an order cancelled. I've had it happen too, and it's aggravating each and every time. I was discouraged to hear of your recent order and apologize for any inconvenience to you.


I was unable to locate your order using the information you provided when you registered for our Community. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your cancelled order number(s)


To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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