BestBuy.com

[pakupakuman]

Hello - 

I purchased a MacBook Pro 14 on June 18 at the store.  They didn't have the item in stock, but said I would get it on June 28.  As luck would have it, I get an e-mail late in the day saying there is a delay with your order, but no explanation as to why nor an alternative delivery date.  

The following page: 

https://www.bestbuy.com/site/help-topics/backorders/pcmcat316000050001.c?id=pcmcat316000050001

says:

1. "[...] we'll let you know by email and give you a new estimated arrival date. You can also Check Your Order Status any time to see the estimated arrival date and any available options."

As indicated, I didn't get a new estimated arrival date.

2. "We won’t charge your credit card until the item is shipped. [...]" 

The charge is in my credit card statement as of June 18, the day I visited the store.

So... that's that.

Have a nice day.

[Connor-BBY Social Media Specialist]

Hey there!, pakupakuman.

Thanks for reaching out to us here on the Best Buy Forums. When I order something for shipping, I expect it to show up as soon as possible, so I understand your frustration. Could you please send me a private message with your full name, phone number, email address, and order number, so I can look into this for you? To send me a private message, look below at my signature, and to the right there is a blue button that says, "Private Message." Click that and it will start a private message.