06-29-2022 11:22 AM
I purchased a MacBook Pro 14 on June 18 at the store. They didn't have the item in stock, but said I would get it on June 28. As luck would have it, I get an e-mail late in the day saying there is a delay with your order, but no explanation as to why nor an alternative delivery date.
The following page:
1. "[...] we'll let you know by email and give you a new estimated arrival date. You can also Check Your Order Status any time to see the estimated arrival date and any available options."
As indicated, I didn't get a new estimated arrival date.
2. "We won’t charge your credit card until the item is shipped. [...]"
The charge is in my credit card statement as of June 18, the day I visited the store.
So... that's that.
Have a nice day.
06-29-2022 11:28 AM
Hey there!, pakupakuman.
Thanks for reaching out to us here on the Best Buy Forums. When I order something for shipping, I expect it to show up as soon as possible, so I understand your frustration. Could you please send me a private message with your full name, phone number, email address, and order number, so I can look into this for you? To send me a private message, look below at my signature, and to the right there is a blue button that says, "Private Message." Click that and it will start a private message.
|Connor|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
06-30-2022 11:59 PM
This post has been moved to it's own thread under the BestBuy.com Board