BestBuy.com

[mayam]

I ordered a laptop on 9/3 that was supposed to arrive on 9/4. I got an email saying it shipped early 9/4. Both FedEx and Best Buy's website showed that shipping information had been sent to FedEx on the 9/3. However, I never received any update on delivery from Best Buy nor FedEx. I contacted FedEx and they said they still have not received it. FedEx says it's coming from Piscataway, which is less than an hour away from my home. What's going on with my package? Is it lost? When am I going to get it? Can I just cancel the order or pick one up in-store??

[mayam]

Update: I noticed that the order status has changed to "complete" but I have not received my package or a delivery update with FedEx!!!

[mayam]

I still have not received any updates nor have I received my package. I called BestBuy and they were not helpful.

[John-BBY Social Media Specialist · Accepted solution]

mayam,

Welcome to our community. As I know only too well from my own experience, there is little as aggravating as having a shipment go astray, unless it's not getting the assistance you need when you reach out. Certainly a swift and successful delivery to you is always our goal and I regret that has not been the case for you for your recent order.

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:

• Your full name
• Your telephone number
• Your email address
• Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below. 

I look forward to hearing from you.