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Regular Member
RandomDude
Posts: 29
Registered: ‎04-27-2016
Accepted Solution

"Order limit exceeded" error; order gets cancelled

‎08-05-2022 06:12 PM

Hello,

I'm trying to make an online purchase. Shortly after placing the order, I get an "order limit exceeded" message, followed by my order getting cancelled. Can someone please help me?
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AaronG-BBY
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Registered: ‎11-08-2021

Re: "Order limit exceeded" error; order gets cancelled

‎08-05-2022 06:30 PM

Hello, RandomDude,

 

Thanks for joining us here on the community forums. I will continue this conversation in our private message.

 

Regards,

Aaron G|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
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hockeycanuckjc
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Re: "Order limit exceeded" error; order gets cancelled

‎08-05-2022 06:56 PM

@RandomDude wrote:
Hello,

I'm trying to make an online purchase. Shortly after placing the order, I get an "order limit exceeded" message, followed by my order getting cancelled. Can someone please help me?

What was the outcome from your previous post here? https://forums.bestbuy.com/t5/BestBuy-com/quot-Order-Limit-Exceeded-quot/m-p/1408429

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit https://www.bestbuy.com/support for support or dial 1-888-BEST-BUY for further assistance.
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Regular Member
RandomDude
Posts: 29
Registered: ‎04-27-2016

Re: "Order limit exceeded" error; order gets cancelled

‎08-05-2022 11:21 PM

A mod was able to help me out. I've never ran into this issue until recently, and I'm not exactly sure what triggers it.
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Regular Member
RandomDude
Posts: 29
Registered: ‎04-27-2016

Re: "Order limit exceeded" error; order gets cancelled

‎08-06-2022 06:06 AM

As of right now, I still cannot seem to get the order on this particular item placed. What is odd, however, is that I was able to place an order on another item that I need and it went through just fine.
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Regular Member
RandomDude
Posts: 29
Registered: ‎04-27-2016

Re: "Order limit exceeded" error; order gets cancelled

‎08-06-2022 01:43 PM

UPDATE: as of 1:40pm CST, my order is still getting rejected.
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Regular Member
RandomDude
Posts: 29
Registered: ‎04-27-2016

Re: "Order limit exceeded" error; order gets cancelled

‎08-08-2022 11:27 AM

I believe that this portion of my issue has been resolved.  I was able to place an order yesterday morning, and it is still showing as "Waiting to be Fulfilled."  At least, it hasn't sent me a text or email saying it has been canceled.

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Connor-BBY
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Re: "Order limit exceeded" error; order gets cancelled

‎08-08-2022 12:32 PM

I am glad this has been resolved, and I will continue to work with you privately on the other matter. 

 

Thanks,

Connor|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
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