03-22-2019 04:23 AM
I keep getting the message "Oops! The email or password did not match our records. Please try again." when I'm tryingto log into my account. I've turned off my VPN several times, cleared my cache and cookies, used both Google Chrome and Firefox to log in and even tried to get back into my account through emails I've gotten about previous order statuses that have my member ID and no luck. I also did not have the Best Buy app prior to this problem.
03-22-2019 10:27 AM
Welcome to our community! I appreciate the time you’ve taken to research our suggestions to other customers in similar boat regarding your password reset issue. We certainly understand how not being able to log into your account could be a potential issue.
I’d like to look into this further for you to see if we can remedy this issue on our end. Can you please send me a private message with your full name, phone number, and email address? A private message can be sent my way by choosing the blue “Private Message” button in my signature.
03-25-2019 03:10 PM
I'm also getting the same issue. Can I get some help on this as well?
This really makes placing an order very difficult.
03-25-2019 03:23 PM
Hello there, KanchoRuri,
I'd be more than willing to see how I can better assist you with your password and I could certainly understand how this could be making ordering difficult.
For me to get started, please send me your full name, phone number, and email address. This should allow me a good start to take a look at your account information, but be sure to send this in a private message by clicking the blue button in my signature line below!
In the meantime, please Clear Your Browser Cache by following the information in the link provided. Looking forward to working with you soon after this has been completed!