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Posts: 1
Registered: ‎05-30-2019

"Delivered" Item Not Delivered

Hey guys,


I have an item that was supposed to be delivered today. I received an email saying that the item was delivered. I go out to check and the items not there! I check my security footage and I see the postman walk into my residence, look at my package, look up at my house, and walk out with the package! Now I'm going to give him the benefit of the doubt and assume he read the address on the package incorrectly... 


What are my options in this case? The postal service obviously won't do anything if the items already been "delivered"... 


Please assist!

Posts: 549
Topics: 23
Kudos: 115
Solutions: 33
Registered: ‎07-23-2018

Re: "Delivered" Item Not Delivered

Hi there, brianchoi93,


Thanks for connecting with us on our forums! It's disappointing to hear that you were unable to locate your order. I know that a missing order can be quite a worrying time. 


Please be sure to look around at every place a package could be left. For example, some mail carriers will hide a package near a bush to help avoid any potential theft. If you have looked everywhere a package could be left and you are still unable locate it, please send us a Private Message. Please be sure to include your order number, as well as your full name, email address, and phone number used when placing this order!

Austin|Social Media Specialist | Best Buy® Corporate
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