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Posts: 1
Registered: ‎02-01-2013
Accepted Solution

preorder item never delivered

The post office tagged my item as delivered on Monday in the tracking information, but it wasn't delivered to any location where I expect to pick up mail. They're making it tremendously difficult to file a claim on their website, so I hoped that all my time as a faithful Best Buy customer might earn me an easier solution to this situation. Any help anyone from customer support might be able to provide would be welcome.

Posts: 715
Topics: 28
Kudos: 123
Solutions: 29
Registered: ‎11-23-2018

Re: preorder item never delivered

Hello, PW1206!


Thanks for reaching out to us on our forum for support with your missing delivery. I'm sorry to hear you're having difficulty finding your delivered package, and I'm happy to look into this and do what I can to help.


Please send me a private message including your full name, email, phone number, and order number to start. You can find the blue option to message me to the right of my name, below.



Allison|Social Media Specialist | Best Buy® Corporate
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