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New Member
Posts: 3
Registered: ‎01-14-2021

post office returned item to sender

I ordered a pair of headphones on Jan 2.

On Jan 7, the order status changed to "The post office was unable to deliver the UPS SurePost package and returned it to the sender."

The status has stayed that way for a week now.

I check the ups tracking page every day and it always says "Check back tomorrow for an updated delivery date."


It seems my package is not coming.

Can I get a refund?

Best Buy Employee
Posts: 2,644
Registered: ‎01-09-2015

Re: post office returned item to sender

Once it has been received by Best Buy at the returns center and is processed, it will automatically refund to your original method of payment.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 3
Registered: ‎01-14-2021

Re: post office returned item to sender

cool. That works for me.

Thank you for letting me know!

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: post office returned item to sender

Hey, somebody2!


Thanks for posting on our forum for support with your recent purchase. I'm sure you were looking forward to receiving your headphones, and I hate to hear your order wasn't delivered to you. I can understand wanting to look into your refund now, and it looks like jdogg836 provided some guidance on the situation already. 


That said, if you don't receive an email update about your return or refund status in the next week, please reach out to me through private message with your full name, email, phone number, and order number. I'd be happy to take a closer look at this and see if I can provide an update. You can find the blue option to message me to the right of my name below.



Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or
New Member
Posts: 3
Registered: ‎01-14-2021

Re: post office returned item to sender

thank you! pm sent