BestBuy.com

[JayJay101]

I have been trying to upgrade my phone through a T-mobile deal on best buy but when I go through the upgrade and tye all the things and try to check out. I am getting this message: 

Your package couldn’t be added to your cart

There was an issue adding this package to your cart. It should only be temporary, but please wait a little while before clicking Try Again.

but I have been trying this for two days but it still gives me the same result but when I click new line instead of upgrade it works fine. I have been very frustrated with this and I talk to best buy tech support and they are totally useless. I am not sure what to do and it makes me think that best buy purposely does not let people upgrade since it is a good deal.

[Wesley-BBY Retired: Social Media Specialist]

Hello there, jayjay101.

Thanks for registering to engage with us from our Community Forums. We empathize with you as you’re experiencing challenges with your attempted phone upgrade.  However, it is possible what you may be experiencing is our inability to process the request because an upgrade, specifically through T-Mobile.  Typically, for customers purchasing a phone and selecting T-Mobile as their carrier, it is for initial activation in conjunction with the cellular phone purchase.

We value your feedback and apologize for the inconvenience.