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Posts: 2
Registered: ‎04-21-2020
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payment refunded to bank

i had bought desktop gaming worth 2400$ last april 18, together with monitor and keyboard. at first, my bank statement is saying that it has already paid the desktop. supposed to be shipped on the 28. i recieved already the keyboard and monitor. when i checked my bank account today, the payment for the desktop was refunded but my order is still there in my account on your website. will there be an assurance that i will still recieve the desktop that i ordered???

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Posts: 9,125
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Registered: ‎09-29-2008

Re: payment refunded to bank

Hey minedrm,

 

Purchasing a new gaming desktop is exciting, and hopefully it exceeds all your expectations. Without looking at your order it's impossible to say for sure what is going on, but most likely the charge for the desktop was merely pending. This pending charge probably just fell off your account, and will post back to your account once the unit has shipped. Have you now received this desktop?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-21-2020

Re: payment refunded to bank

until now i did not recieve the desktop...they said until may 5, if not available, they will cancel it...then i will return the other two things i bought, the monitor and the keyboard as i bought it as one whole....i really want that desktop to be available...
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Posts: 9,125
Topics: 83
Kudos: 253
Blog Posts: 47
Solutions: 366
Registered: ‎09-29-2008

Re: payment refunded to bank

Hey minedrm,

 

Thanks for the clarification. If you want me to look into this order please send me a private message with your name, phone number, email address, and order number. To send me a private message click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!