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New Member
Posts: 4
Registered: ‎09-28-2022

payment error

I mistakenly sent Best Buy my car payment. I've contacted Customer service several times and they say they can't reverse the payment because I no longer have an active account. My bank has also tried to contact Best Buy and has received no response.  I just need Best Buy to reverse the payment back to my bank but for some reason this hasn't happened. 

Social Media Specialist
Posts: 151
Registered: ‎12-29-2021

Re: payment error

Hi, Bab052204,

 

I can understand that having a payment made erroneously can be difficult. If you could Private Message your full name, email and phone number with more information as to what "Best Buy" account you had made a payment to.

 

Sincerely,

Thomas|Social Media Specialist | Best Buy® Corporate
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