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Posts: 2
Registered: ‎03-25-2019
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package says delivered but no where to be found....please help!

I am a regular shopper at Best Buy, but this is my first time ordering online because the product I wanted wasn’t available in stores in my area at this time. I received an email and text message today stating my package was delivered but when I got home on my lunch break there was nothing on my porch or in between my screen door. I noticed a few things that stuck out during the ‘shipping progress’ that was odd to me – 1.the packaged arrived in Philadelphia (the city I live in) then was scanned into New Jersey, then back to Philadelphia several hours later. 2. This morning when I checked the progress again it said at ‘8:47 loaded on delivery vehicle’ but when I was looking at it, it was only 8:39AM (and I have a screen shot on my phone to show that). I’m trying to figure out who to contact so that I can reach out to them to see if there was some sort of error saying it was delivered. Is it possible I received this message prematurely? I am hopeful that I will still receive this package as I was anticipating this to arrive today. 

Posts: 296
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Registered: ‎11-23-2018

Re: package says delivered but no where to be found....please help!

Hello, stevemc215, and welcome to our online community!

 

Thank you for reaching out to us on the Forums for support. I can imagine your surprise and disappointment to realize your package was nowhere to be found, despite what its tracking says. I apologize for any inconvenience this may have caused, and for the confusing tracking updates you are seeing. I'd be looking for answers here as well.

 

While this may be best handled by reaching out to the carrier directly, I'd be happy to take a look at things on our end and provide any additional information to you. Please send me a Private Message with your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-25-2019

Re: package says delivered but no where to be found....please help!

Thank you ALLISON, KYLE, AND BESTBUY for HELPING ME OUT!!!!!!! I AM BEYOND GRATEFUL FOR AN OUTSTANDING COMPANY LIKE YOURS!

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Posts: 5,436
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Registered: ‎12-23-2016

Re: package says delivered but no where to be found....please help!

Hi, stevemc215,

 

You’re very welcome! I’m super happy we were able to help you out here, and I hope you enjoy that headset.

 

I’d also like to thank you for the very kind private message you sent.

 

Please don’t hesitate to get back in touch with us here on the forums if you ever need help with a future Best Buy purchase.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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