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Posts: 2
Registered: ‎08-02-2016

package not delivered

I recently placed an order and requested to have it shipped to my home. However, when I placed the order, I didnt realize that my My Best Buy account didn't have my apartment number in it for some reason. I have placed ship-to-home orders in the past and they were delivered just fine, so I know my apartment number was on there at some point. I have since fixed the issue on my My Best Buy account, but that wasn't until after this order was shipped.


According to the tracking info I received from USPS, it just says: "The post office was unable to deliver the UPS SurePost package as addressed. please contact the sender for assistance."


So here I am. I would be happy to provide whatever information is needed to resolve this issue. Thanks ahead of time for your help.

Posts: 9,122
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Registered: ‎09-29-2008

Re: package not delivered

Hello imseanjacobson,


As I know from my own experience, having a shipment go astray can be quite aggravating indeed. I was discouraged to read that you've had this occur and I regret any inconvenience to you.


I was unable to locate your order using the information you provided when you registered for our Community. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number


To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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