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Posts: 4
Registered: ‎06-18-2021
Accepted Solution

ordered two raised garden planters on June 6 no updates since confirmation email

[ Edited ]

Order ID:{removed per forum guidelines}

Order {removed per forum guidelines}

2021-06-06 14:22:55 Order ID: {removed per forum guidelines}Active

{removed per forum guidelines}
Style:
limit one item per purchase
 
SKU: ——

39.99 USDx1

Payment

Paid

Shipment

Awaiting Shipment

Order Amount

49.98 USD

{removed per forum guidelines}

2021-06-05 17:15:24 Order ID: MNI42159 Active

{removed per forum guidelines}
Style:
limit one item per purchase
 
SKU: ——

39.99 USDx1

Payment

Paid

Shipment

Awaiting Shipment

Order Amount

49.98 USD

Posts: 6,094
Topics: 212
Kudos: 397
Solutions: 305
Registered: ‎08-21-2017

Re: ordered two raised garden planters on June 6 no updates since confirmation email

Good afternoon, pekstrom3,

 

Welcome to our community forums. I know whenever I order something I usually expect to receive tracking information very soon after it's placed so I can understand your concern to see that there have been no updates. I would be glad to help you check on this to see what help we may be able to provide.

 

I had to remove several pieces of information from you post as they contained personal information. The order information you provided does not appear to match the normal format for orders made on BestBuy.com. Is it possible that this purchase was made with another retailer?

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎06-18-2021

Re: ordered two raised garden planters on June 6 no updates since confirmation email

[ Edited ]

This was the email confirmation I received: BEST BUY
Order No. {removed per forum guidelines}

Placed on Jun 07,2021

Order confirmed
Hi Pam {removed per forum guidelines}
,
We're getting your order ready to be dispatched. We will notify you when it has been shipped.
View Your Order
or Visit Our Store
Shipping Information
Great Shipping
Pam {removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}

Order Summary

Large Raised Bed Planter - Planter - Gardening - Gardeners - Plants - Vegetables - Flowers - Kitchen Garden
Style: limit one item per purchase
SKU: --
$ 39.99
X 1 $ 39.99
Need Assistance? Talk to us.
We'll do everything we can to make sure you love your experience with us. Have any questions or feedback? Contact us at 【{removed per forum guidelines}

This email was sent by 【BEST BUY】

Pam {removed per forum guidelines}

Posts: 6,094
Topics: 212
Kudos: 397
Solutions: 305
Registered: ‎08-21-2017

Re: ordered two raised garden planters on June 6 no updates since confirmation email

Hello, Pam,

 

Thank you for following up with me. I had to remove some information from your post as it was made on our public forums. I would recommend sending me a private message by clicking the blue button at the bottom of this post if you need to send personal information.

 

As I mentioned, the order number you provided does not appear to be from Best Buy. Additionally, I don't believe we have raised planter beds in our inventory. Finally, the email address that you provided is not a legitimate Best Buy support channel.

 

Did you make this purchase directly on BestBuy.com or on another website? Based on the information you provided it looks like this purchase may have been made on a website that was impersonating Best Buy. In that case, I would recommend reporting this to your payment card issuer to dispute this charge.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎06-18-2021

Re: ordered two raised garden planters on June 6 no updates since confirmation email

Obviously I have been scammed and will need to contact my credit card company and PayPal. Thanks for responding to my questions.