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Member
Posts: 24
Registered: ‎11-21-2016

order keeps getting cancelled

just want to know why my ordered was cancelled? it says because they were not able to verify my information

Posts: 3,219
Topics: 50
Kudos: 232
Solutions: 172
Registered: ‎08-21-2017

Re: order keeps getting cancelled

Hi there Anya92201-

 

Thank you for reaching out to us on our Forums regarding your order. I am sorry to hear that it has been cancelled. I absolutely understand how frustrating that can be, especially when you're sure you entered everything correctly. 

 

Based on the status of this order I am going to escalate this to our support team to see if they can help with this. It typically takes 3-5 business days for them to respond so when I get more information I will let you know by responding here. 

 

Please let me know if you have any questions in the meantime, I am happy to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 24
Registered: ‎11-21-2016

Re: order keeps getting cancelled

any updates on this? i tried ordering again today and it was cancelled as usual

Member
Posts: 24
Registered: ‎11-21-2016

Re: order keeps getting cancelled

i hope to get a solution before black friday as i will be buying most of my gifts online

Posts: 3,219
Topics: 50
Kudos: 232
Solutions: 172
Registered: ‎08-21-2017

Re: order keeps getting cancelled

Hello Anya92201-

 

Thank you for your patience while our support team looked into this issue. I have gotten some further information from them regarding you ability to make orders. 

 

At this time we are unable to process orders made from your account. I would recommend visiting one of out Best Buy store locations for assistance making a purchase.

 

Please let me know if you have any further questions.

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 24
Registered: ‎11-21-2016

Re: order keeps getting cancelled

is there anything i could do so i could order online? i dont have the time to go in store due to my work

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Posts: 3,219
Topics: 50
Kudos: 232
Solutions: 172
Registered: ‎08-21-2017

Re: order keeps getting cancelled

Hello Anya92201-

 

Thank you for your response. After doing some further research for you I have determined that we are only able to process purchases from you at one of our Best Buy store locations. 

 

I apologize that I am not able to assist you further, please let me know if there is anything else I can assist you with. 

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!