10-28-2017 11:30 AM
Hi there Anya92201-
Thank you for reaching out to us on our Forums regarding your order. I am sorry to hear that it has been cancelled. I absolutely understand how frustrating that can be, especially when you're sure you entered everything correctly.
Based on the status of this order I am going to escalate this to our support team to see if they can help with this. It typically takes 3-5 business days for them to respond so when I get more information I will let you know by responding here.
Please let me know if you have any questions in the meantime, I am happy to help.
11-03-2017 09:24 AM
Thank you for your patience while our support team looked into this issue. I have gotten some further information from them regarding you ability to make orders.
At this time we are unable to process orders made from your account. I would recommend visiting one of out Best Buy store locations for assistance making a purchase.
Please let me know if you have any further questions.
11-08-2017 09:26 AM
Thank you for your response. After doing some further research for you I have determined that we are only able to process purchases from you at one of our Best Buy store locations.
I apologize that I am not able to assist you further, please let me know if there is anything else I can assist you with.