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Posts: 1
Registered: ‎03-22-2020

order damaged



i live in tahiti, french polynesia and i can't call the customer service.

im trying to reach them via the chat since one week and nobody's available...


do you have an email adress? I received a damaged pen with my laptop and couldnt go to a store while in the US because of the coronavirus...


thank you

Posts: 5,555
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Registered: ‎08-21-2017

Re: order damaged

Hello, MarevaLopez,


Thank you for stopping by our community forums. I know if I purchased a new laptop I would want to make sure that all of the accessories worked. We don't typically offer customer service via email but I would be happy to see what options we may have available to help you. I'd like to start by looking at this order. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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