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New Member
Posts: 3
Registered: ‎10-21-2020

order cancelled multiple times, support team refuses to help

My order has been cancelled multiple times and I have tried various credit cards and paypal accounts and I even tried creating new BestBuy accounts for this, none of it has worked.

 

I contacted the customer service team via chat support multiple times and every time they gave me the same answer, "please wait 5-7 days for our support team to contact you via e-mail". It has been a month since I first encountered this issue and this still has not been resolved whatsoever.

 

Support team refuses to help me and kept telling me to go to a local store to put in the purchase order if I wanted to do that in the first place I wouldn't be buying it online...

 

I contacted the support team again and the lady flat out said "there is nothing we can do for you, you won't be able to purchase orderse online in the future". Can I get one competent support staff to tell me why my orders are being cancelled?

 

No it's not because my shipping address doesn't match my billing address I have checked multiple times.

New Member
Posts: 3
Registered: ‎10-21-2020

Re: order cancelled multiple times, support team refuses to help

any staff?

Best Buy Employee
Posts: 2,479
Registered: ‎01-09-2015

Re: order cancelled multiple times, support team refuses to help

There is a 3-4 wait as mentioned on the forum announcements.

If the support teams have determined that they are unable to ship to your address and require you to go into the store, that can happen and is usually not something they elaborate on. You’re welcome to wait on a moderator, they work out of corporate and provide official answers on behalf of Best Buy.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 1,747
Topics: 89
Kudos: 283
Solutions: 89
Registered: ‎11-23-2018

Re: order cancelled multiple times, support team refuses to help

Hi, carrotface, and welcome to our online community!

 

Thanks for posting on our forum for support with your cancelled orders. I see you've sent our specialist Sarah a private message as well, and I will be following up in her absence. Please look to your inbox for my reply shortly.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-21-2020

Re: order cancelled multiple times, support team refuses to help

replied to you, check inbox please.
Posts: 1,747
Topics: 89
Kudos: 283
Solutions: 89
Registered: ‎11-23-2018

Re: order cancelled multiple times, support team refuses to help

carrotface,

 

Thanks for letting me know! I've located your message and will be replying shortly. Please keep an eye on your inbox.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!