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New Member
Posts: 3
Registered: ‎01-22-2019

order canceled

I ordered an item and it was cancel. The problem is I used a Prepaid card and the money didn´t back to the card..
My card is from Brazil, I don´t know why the order was cancel. I always use the same card and it was the first time that the order was cancel.


I need the money back to order again. Because I have only today to do this. If I order tomorrow the pack isn´t arrive until I return to Brazil.


How can you help me?

Posts: 3,391
Topics: 58
Kudos: 245
Solutions: 178
Registered: ‎08-21-2017

Re: order canceled

Hello julm15, 


Thank you for taking the time to register to our community forum and letting us know about this order. I know if an order is cancelled I would expect to get those funds back so I can still make my purchase. I would be glad to check on this to see if I Can give you some more information about this refund. Can you please send me a private message with a bit more information? I'll need to confirm your:


Full name

Email address

Phone number

Order number


I look forward to hearing back from you so I can continue to research this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-22-2019

Re: order canceled

I sent you these information