01-22-2019 11:27 AM
I ordered an item and it was cancel. The problem is I used a Prepaid card and the money didn´t back to the card..
My card is from Brazil, I don´t know why the order was cancel. I always use the same card and it was the first time that the order was cancel.
I need the money back to order again. Because I have only today to do this. If I order tomorrow the pack isn´t arrive until I return to Brazil.
How can you help me?
01-22-2019 12:29 PM
Thank you for taking the time to register to our community forum and letting us know about this order. I know if an order is cancelled I would expect to get those funds back so I can still make my purchase. I would be glad to check on this to see if I Can give you some more information about this refund. Can you please send me a private message with a bit more information? I'll need to confirm your:
I look forward to hearing back from you so I can continue to research this.