08-23-2019 02:43 PM
I ordered a new note 10+ from best buy and it was supposed to be delivered today. I called in to customer service this morning around 730 and was on hold since then with the mobile backend office because my phone didnt make it through pre activation which is why i didnt get it today. Anyway after 5+ hours of being on hold and i heard the phone pick up and then my call was dropped. I call back in and i am told that they can send me back over to the que which has a 3 hour hold time. I asked to speak to a supervisor and being told they wont do anything about this either.
08-23-2019 05:48 PM
So since my original post i have been in a phone que with no option of the call back option for 4 hours and 19 minutes. So far Best Buy has taken 8 hours of my day. I have had no response on this site or on the phone yet.
08-23-2019 06:09 PM
Live chat can't do anything either then I was told go into store so they could fix it and that was a bust. All they have to do is activate the SIM card which I can do myself like give me my phone.
08-23-2019 06:46 PM
There were a lot of opportunities with carrier activations surrounding this launch, I apologize for that. This has the staff who can assist on the phones a little tied up and with wait times that are magnitudes larger than normal. Unfortunately, that is still the best course of action for getting situations involving the phone activation/shipping handled in a timely fashion. This forum works on a first come, first serve basis and typically won't get a response for a few days. When a moderator reaches your post in their queue, you will get a reply here. Hope this helps!
08-23-2019 11:45 PM
08-24-2019 12:23 AM