BestBuy.com

[Sarah-BBY Social Media Specialist · Accepted solution]

Hello, AnthonyGuarino,

Thank you for connecting with us on the Best Buy Forums! A new cell phone is something to be excited about, and we appreciate the customers who have chosen Best Buy for the investment. The goal is to have merchandise delivered, or available for store pickup, on the anticipated date. There are some factors that may prevent that from happening, regardless of our ongoing efforts. We sincerely apologize for any delays that our customers may have experienced during this extremely popular phone launch. If further assistance is necessary, please contact Best Buy Mobile at (877) 702-2211. Thank you for bringing this to our attention, as we are always looking for ways to continue to improve and serve our customers better.

Sincerely,

[Kissroberth]

What ia the point of calling??? I had to wait 2 1/2 in total an no one answered.... finally had to Go to the store and finally was able to cancel. Really unprofessional way of you guys to handle things like this. I do not see a public statement explaining the issue to customers. In total i wasted close to 10 hours waiting for someone to help me over the phone and did not get any help at all.

[JohnV2019]

It's amazing how bad this had been handled.

[iredeyei]

I called 8666507375 this number directly waited about 3 hour to talk to someone and they were able to call att and manually pre-activate the phone. After few hours I finally got a message saying my phone is shipped and I should be getting it on Monday. However, I will never buy anything from best buy anymore.

[Kissroberth]

Whether you call to activate or cancel....the wait is gonna be 3 hours plus.

[kgudmund]

your suggestion to call was the dumbest I've seen.  THAT IS the problem most people are complaining about.

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[iredeyei]

Well i end up calling few times, but finally got it to activate and got my phone on monday. Now i will NEVER order anything from best buy from now on.

[mediaboy]

@ChrisRobbins Thank you very much for posting the phone number. I have them

a ring and got a very frustrating problem with pre authorization check corrected in 

like 5 or 10 mins.  I didn't have to ask for back office just discribed the error the 

Best Buy associate gave me and he knew exactly what to do.  

Best Buy needs to train their front line employees better.  Most are just robots 

who don't know how the business processes work.  When things break just

try to shue you away... come back later as if the problem will resolve itself.  

Much deserved kiddos to you man.  A year later this thread still paying dividends !