08-25-2019 12:53 PM
Thank you for connecting with us on the Best Buy Forums! A new cell phone is something to be excited about, and we appreciate the customers who have chosen Best Buy for the investment. The goal is to have merchandise delivered, or available for store pickup, on the anticipated date. There are some factors that may prevent that from happening, regardless of our ongoing efforts. We sincerely apologize for any delays that our customers may have experienced during this extremely popular phone launch. If further assistance is necessary, please contact Best Buy Mobile at (877) 702-2211. Thank you for bringing this to our attention, as we are always looking for ways to continue to improve and serve our customers better.
08-25-2019 04:18 PM
08-25-2019 07:00 PM
10-23-2020 06:45 PM
@ChrisRobbins Thank you very much for posting the phone number. I have them
a ring and got a very frustrating problem with pre authorization check corrected in
like 5 or 10 mins. I didn't have to ask for back office just discribed the error the
Best Buy associate gave me and he knew exactly what to do.
Best Buy needs to train their front line employees better. Most are just robots
who don't know how the business processes work. When things break just
try to shue you away... come back later as if the problem will resolve itself.
Much deserved kiddos to you man. A year later this thread still paying dividends !