08-22-2019 10:54 PM
08-22-2019 11:36 PM
finally got hold of someone after 4 hours, but.... they have to manually contact the carrier to activate the phone and the carrier was closed when they answer the phone... and it was only 2 min after 11:00 (att close at 11:00)... so I have to try again tomorrow. After this, I will never pre-order from BestBuy again.
Anyone having the same issue needs to contact now or later because they told me that it needs to get pre-activated manually and it will not get pre-activated automatically even you wait.
Wonder how long it will take tomorrow before they answer LOL
08-23-2019 09:10 AM
after 4 hours on hold i finally got a rep. she needed my at&t pin#. my order status today still shows preparing for pick up. i will go by after work today and if i can't pick this up, i will have them cancell it. They should call customers or at least let them know at check out that a pin is needed to process the order. a 2 min fix ends up a 4 hour+ phone call. terribble customer service. I will never buy again from bestbuy
08-23-2019 11:08 AM
08-23-2019 11:50 AM