BestBuy.com

[AnthonyGuarino]

i just received a text and email saying there was an issue with the mobile package for my order. what does this mean? its scheduled to be pick up tomorrow

[kgudmund]

Is it scheduled?  Have you received any confirmation from BB for pickup?

I havent heard squat from them!

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@AnthonyGuarino wrote:

i just received a text and email saying there was an issue with the mobile package for my order. what does this mean? its scheduled to be pick up tomorrow

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[AnthonyGuarino]

its scheduled for pick up tomorrow. i got a text and email abput pre activation failed..been on hold for over 2 hours...still waiting...i will NEVER buy from bestbuy again.this is ridiculous

[kgudmund]

Sorry to hear that.  

Mine says scheduled online too but that doesnt mean squat.  in the past they have called me in advance and scheduled for me to come in.

this time nothing.

Which to me means they havent received them yet.  We can blame samsung and bestbuy both!

I have had seamless purchases with best buy in the past so I am still hopeful.

Now I need to go work on my gadget addiction so i dont care so much in the first place. ;0

[MelodyCags]

I got the same text from best buy saying that there was a problem with my order.  Ive been on hold with them for over 4 hours at this moment. Im not sure this is going to get resolved. Thinking about canceling the order altogether. this is crazy. 

[kgudmund]

Just curious. Did you pay off your old phone balance already?
I haven't received an email like that but I did read online that the aura glow was delayed till first week of september

[iredeyei]

Same here mine is set to be delivered tomorrow aug-23, but it is still "in progress" and has not been shipped yet, so I called and waited for about 50 min to talk to someone and they told me the same thing saying that there is an issue with the "pre-activation failed", so they transfer me to different department... and currently waiting for about 3hr...
Were you able to get any update or issue resolved?

[iredeyei]

Wow.... phone got disconnected after waitting about 3hr 30min wait.... what a service...

[Kissroberth]

Man i thought i was the only one. I was on the phone for a total of maybe 5 hours trying to resolve this and no one gave me any answes. Best buy or Samsung hasnt posted anything on social media either. What a disgrace. I will cancel my order.
I even called my local store. They were busy and they said they were gonna call back. They never did.

[JohnV2019]

Im on call number two (first was over two hours and then call dropped) and now I’m well over three hours. I should have expected this since something similar happened last year with BB and Apple. It’s just beyond ridiculous. Giving it a few more minutes then will just cancel order and continue life with my Note 9.