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New Member
Posts: 2
Registered: ‎08-09-2018

not received my package still in transit

Hello, I called the customer service to help me track my package and she switched me to the UPS..which no one picked up my phone after a long wait. I supposed to receive my package on August 7 (made the order on August 2) but there is no updating on my tracking page since August 4!!!!! just wondering what happened to my package...if I still not get any response, could I cancel the order and get the refund? Thank you.

Posts: 8,291
Topics: 1,031
Kudos: 742
Blog Posts: 0
Solutions: 251
Registered: ‎11-10-2008

Re: not received my package still in transit

Try emailing


That is their Social Media help account and they do help people with delivery issues.

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New Member
Posts: 2
Registered: ‎08-09-2018

Re: not received my package still in transit

Thank you! I just mailed to the customer service. Hopefully, I could get the response soon

Posts: 8,511
Topics: 409
Kudos: 568
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Registered: ‎09-29-2008

Re: not received my package still in transit

Hello atnsmahlt,


Welcome to our community. As I know from my own experience, it can be quite frustrating indeed to have a shipment go astray. I was unhappy to hear you've had this occur and I regret any inconvenience to you.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number


To send me a private message, please click the button labeled "Private Message" in my signature below.


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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