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Posts: 1
Registered: ‎11-15-2022
Accepted Solution

no package

hi im seeking answers on what to do when my order  status says my package was delivered but there was nothing in my mailbox. i waited a couple of days but nothing. what i dont understand is i ordered a blue ray player at the same time and it was shipped in two shipments by 2 different methods. ups delivered the player and the avenger movie set was supposedly  delivered by post office . I live in a remote area with my mailbox 3 blocks away. everything was to be ground shipped but for some reason the movie bundle was handed off to post office. there was nothing in my mailbox. what do i do this was a birthday present and now i have nothing to show for hard earned money.


Posts: 11,400
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Registered: ‎11-10-2008

Re: no package

It could be possible the post office one could arrive later today you never know. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Posts: 134
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Registered: ‎11-03-2021

Re: no package

Hey there, mattmonzillo!


Thank you so much for reaching out and joining us here on our community forum. Although, I do wish it were under better circumstances. This is never the experience we want for any of our customers.


That being said, I would be more than happy to investigate and properly document this for further review here at our Corporate Campus. To do so, kindly use the “PrivateMessage” button below to send your:


Full name
Phone number
Email address
Order number



Kayden|Social Media Specialist | Best Buy® Corporate
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