03-13-2019 05:38 AM
I placed an order for the Dell G7 4 March 2019 and have only received the email stating "order shipped". When I go to tracking information it states the order is processed and is waiting for UPS to pick up(it is currently 13 March). When I called customer support they had no idea where the order was or what the status is other than "its on its way". It has been 9 days with no information, this is unsatisfactory. I would like resolution and more information as to where my order is. The expected date of delivery is 2 April(understandibly since its shipping to an APO address while I am deployed...).
03-13-2019 11:39 AM
Thanks for the post! I know when I order something I watch the tracking information pretty closely.
I'd be happy to look into this and double-check the status. To do so, I'd just ask that you send a private message with the following information:
04-07-2019 06:17 AM
I have still not received my laptop. As of 3 APR the laptop was indicating it was still in New York awaiting USPS pickup. This was very unsatisfactory since the status did not change for over 2 weeks. I called Customer Support 3 APR and requested a REFUND since I dont know where I'm going to be in the upcoming weeks and wont have time to wait around for months for a product I never received. I purchased the product on a credit card and currently enjoy the luxary of paying interest on a product that never shipped, not very thrilled with my my experience with Best Buy and wont be recommending them to any friends in the future. Considering I am paying interest on a product that never shipped and that the price dropped $100 a week after my purchase this experience has been very poor.
04-07-2019 04:08 PM
Welcome back to the Best Buy forums, Henry,
I'm wanting to take a closer look at your order now that it appears to have passed the expected arrival date. Knowing you're unsure of your whereabouts in the next couple of weeks, I too, am wanting to see if I can't lend a helping hand to your order!
Please send me a private message containing the same information requested by the other moderator. Your full name, phone number, email address, and order number is all that I need to explore some options!
Click the blue button in my signature line below to get started!
04-16-2019 06:49 PM
06-17-2019 03:23 PM