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Posts: 1
Registered: ‎12-29-2018

need help changing my email.

Don't have access to my old email address i used to make my bestbuy account years ago, but when i tried to change it, i tells me to clikc on the confirmation link sent to my old email address, which i can't use. 

Posts: 2,320
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Registered: ‎08-08-2017

Re: need help changing my email.

Hello and welcome, firemaster619,


Ensuring your contact information is up to date on all of your accounts is always a great idea.  I, too, have gone through a couple of email addresses over the last few years and know how inconvenient it can be to lose access to an old account. Since you're not able to finish the process with the link that was sent to your old email, I'd be happy to step in and help out here.


When you can, please send me a private message with all of the following:


  • Your full name
  • Phone number
  • Old and new email addresses
  • Any other information you need to be updated


To send me a private message, just click on the blue button in my signature below labeled “Private Message”. 


I look forward to hearing from you!

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Registered: ‎09-29-2008

Re: need help changing my email.